You can always contact Technical Support to get assistance with activating your application. a subscription with auto-renewal cannot be sent if an active subscription for a limited amount of time and devices is used in the application.a subscription for a limited amount of time and devices cannot be sent if an auto-renewable subscription in any status is used in the application.a Kaspersky Small Office Security subscription can only be sent from Management Console by the subscription administrator.a Kaspersky Small Office Security subscription cannot be sent from My Kaspersky.the subscription is not compatible with the installed application version.the subscription is for a per-user service which is activated automatically when connected to your account.the product is not yet commercially launched in your region.no empty slots (devices or users) left under the subscription limit.another subscription delivery is pending.the subscription expires sooner than a subscription used in the application.a subscription with auto-renewal cannot be added as an additional subscription.an additional subscription is already added to the application.the installed application has no option to add additional subscriptions.In some cases, a subscription still cannot be sent, usually, due to the following technical restrictions and limitations: Please make sure that the activation code is not expired, blocked, or suspended and the device to which you want to send the subscription is connected to your account.

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